Finnish-speaking technical support agent. - Poolia IT - Vakanser

Finnish-speaking technical support agent.
Poolia IT / Supportteknikerjobb / Stockholm
2012-07-25

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Poolia IT

Presentation
We are looking for several Finnish-speaking technical support agents. The position is full time with placement in Stockholm. The assignment will start very soon and we encourage you to apply today. This is a longterm assignment.

Publiceringsdatum
2012-07-25

Dina arbetsuppgifter
The technical agent is responsible for handling all technical inbound calls.

Main tasks involve;
answer inbound technical calls within the time constraints, and quality, as determined by the client.
investigate problems and provide customers with technical solutions to various problems.
ensure that knowledge is up to date by doing online training courses.
educating customers on how to find solutions on the web.
keep up to date on all necessary technical and business related changes communicated

Utbildning/erfarenhet
Finnish must be fluent in speaking and understanding. English skills must be good. No requirement of knowledge in Swedish.
Technical education is a plus but interest in technology is highly valued. The assignment will start with 17 days of education

Required Skills/qualifications
excellent customer service and communication
ability to interpret and understand a variety of instructions provided in written and oral format
demonstrate telephone skills and to control call direction
ability to troubleshoot technical issues over the telephone
demonstrate ability to type at least 30 words per minute
team player and ability to work under pressure
willingness to learn new skills and concepts
attendance and punctuality

F?rm?ner
We take good care of our consultants and we offer social activities, as well as help in planning your future career. Your consultant manager is well experienced from your field, and knows how to get the most out of your assignment.

As a Poolia employee, you are included in the requirements concerning agreements on terms of employment by Unionen. Moreover, you get a grant for working out at your choice of place. You are also covered by a health insurance.

F?retagsbeskrivning
Poolia is a leading Recruitment Consultancy, located in more than 20 cities in Sweden, Denmark, Finland, Germany and the United Kingdom. Poolia performs temporary staffing and permanent placement assignments within Accounting & Control, Banking & Finance, IT & Technology, Office, Human Resources, Payroll, Engineering, Sales & Marketing, Law and Life Science. In 2010 net sales totalled 13g million Euro. Poolia was founded in 1989 and has today more than 2.000 employees

Sluttext
Please apply by registering your CV here on our website. Click on the "Ans?k" button to the right of this advertisement. It is our recommendation that you register as much information as possible and that you attach a complete CV-document. Please check that your correct e-mail adress is registered.

Poolia is a registered staffing agency, meaning that we comply with the requirements set by Bemanningsf?retagen - the Swedish Association of Staffing Agencies.

Languageen-GB

S? ans?ker du
Sista dag att ans?ka ?r 2012-07-31
Ange referens: 32675
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Kontakt
F?retag
Poolia IT

Adress
Poolia IT
Telefon och webbplats
Webbplats

S?kord
Service, Stockholm, English, Information, Business, Support, Manager, Web, Net, Consultant

Source: http://vakanser.se/jobb/finnish-speaking+technical+support+agent/

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